Refund policy

Refund Policy

At Rimithy, we want you to shop with confidence. If you are not satisfied with your order, we offer a 30-day refund policy for eligible items.

Returns

You may request a return within 30 days of delivery. To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in the original packaging
Not be damaged due to misuse, improper handling, or accidental breakage after delivery

Non-Returnable Items

We may not accept returns in the following cases:

Items that have been used or altered
Items returned without original packaging
Items damaged after delivery due to customer handling
Final sale or clearance items, if applicable

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue as quickly as possible.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.